Case Studies and Testimonials


Case Studies

Information Governance & Data Protection Officer
Our Journey to 4-Star Service Desk Accreditation  Click here to view case study
Information Governance & Data Protection Officer Click here to view case study
Out of Hours Service Desk Click here to view case study
Telehealth Click here to view case study
Single Sign-On
Click here to view case study
e-Discharge Click here to view case study
New Maternity System Click here to view case study




Our aim is to delight all of our customers all of the time.  Below are some comments from our customers about the work we have done for them.

Trevor Wright, Head of Strategic Systems and Technology, Regional Office North, NHS England

The services offered by St Helens and Knowsley HIS was reviewed as part of the NHS England Primary Care IT baselining programme, and was deemed to offer excellent value to Primary Care service users. As well as offering an excellent and high-quality service, the review showed that the service provided excellent value for money when benchmarked against other local delivery partners.

Beverley Parker - Head of Operational Services, 5 Boroughs Partnership NHS Foundation Trust

I would like to pass my thanks on to your team who supported me in the recent moves into the St Chads Centre LIFT building. The move took place in four phases over three weeks - and it went superbly.
The dedication and professionalism the team displayed was exemplary . They never tired, nothing was too much trouble and they kept smiling throughout.
After each move they were there giving the first day support to the building users to make sure everything went smoothly for them.
I delivered a very successful project, but I certainly could not have done it without them. They really are unsung heroes just on a day to day basis for all of the normal work they do for me and others, but when they deliver as they have done for Kirkby it really shows how fantastic they are.

Dr John Holden - GP, Garswood Surgery, St Helens


Garswood Surgery started using the St Helens & Knowlsey Trust Library & Knowledge Service over 15 years ago. Although at first, it took some time to locate material, I knew that with help, in the form of the Library Team were only a phone call or e-mail away.
I use the service at least once a week and as well as assisting me with ongoing work, I have found the material contained within to be particularly helpful when conducting research for some recent publications.
The ease of access to the Library and Knowledge Service is a huge benefit. By accessing the web portal and using the online search tools or, most usually for me, by simply by e-mailing, completing the search request form or calling the team directly, I know that they will do their utmost to ensure I receive the right information, and quite simply I am sure that if the library cannot find something, it simply does not exist.
I would wholeheartedly endorse the service and the invaluable help we have received. In particular, it would be almost impossible to work as a full-time GP and still maintain a reasonable output of publications without such a service.
I am very grateful for the service and trust it will continue for the indefinite future – it is irreplaceable.

Michelle Hatch - District Nurse Team Leader

I just wanted to send you a quick email to make you aware that I spoken to Craig earlier on today on the phone and his communication skills were excellent.
I rang up in relation to changing a password because I had a problem with my computer. He was very patient with me, kind and helpful. I just wanted to thank him for this.

Julie Burke - PA to Managing Director NHS Halton & St Helens/Interim Chief Operating Officer StHealth CCG

Our office move went ahead yesterday. Ste Devine and Terry Moran ensured that everything was packed up prior to furniture removal and then installed everything so we were back on-line yesterday afternoon. As always they were consummate professionals and a great help in making sure phones, and IT equipment was ready to use. If you could also pass on our thanks.

Barbara Jones On behalf of Dr Mohan Segar - I.T. Manager, Dr. Winterburn & Partners

As you know we had our server replaced last week. This work was carried out by Rob from INPS and Bill and Mike from HIS. The server replacement was completed with minimum disruption to our Practice, and we would like to express our thanks to those involved.

Janet Case – Practice Manager - Haydock Medical Centre

Just to let you know that the phone switchover went fantastically well thanks to Tony being here at 7:45! The only thing that didn’t go well was NEG hadn’t put the message on to say the phone number had changed so we had to ring them. Thanks for all your help

Dr Stephen Cox - Clinical Accountable Officer, St Helens CCG

As you are aware we have just moved into St Helens Chamber and once again were provided by excellent IT support from Terry Moran.
Terry ensured that all staff were back on line within one day and has been on site since our move to ensure everything is in order and is a constant help and support to all CCG staff.​

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